How do you reassure a patient who has fear of the dentist?
At West Park Dental there are specific steps we take to create and sustain patient loyalty. After operative procedures we call the patient to follow-up and see how they are doing. We try to contact the patient by phone, and if we do not get an answer we leave a message and encourage the patient to call us back. We place a high value on these personal calls because our entire emphasis is on quality patient care.
Another way we build closeness with our patients is by sending out personal notes. If we find out that they are going on vacation, we tell them we hope they have a great time, and we send out birthday greetings. Also, when we have a new patient who has been referred to us by another patient, we send the referring patient a thank you gift for their kindness and support.
The staff and I promote a cohesive atmosphere. I know that in some practices the staff may not be comfortable with one another and patients can sense tension in such an office. In our office, we work hard to maintain a positive, warm atmosphere that starts with the doctors and the staff and emanates to the patients.
Everyone here at West Park Dental is also very good about recognizing the patients and calling them by name. For each patient we keep a little chart note about vacations, family, likes and dislikes. We have a very good sense of who will be visiting us each day—so we have a very good chance of welcoming each patient by name as they arrive and helping them to be comfortable with the treatment they are here to receive. We say hello, offer coffee and water, and try to speak with everyone on a first name basis.
My philosophy is to show respect to my staff and my patients to create a positive atmosphere that makes going to the dentist a pleasant experience.
Dr. Michael E. Gallagher
West Park Dental
New Patients Welcome
If you are looking for a gentle, courteous, and friendly dentist, then you've come to the right place. Our practice offers dental services for the entire family. Your oral health has a significant impact on your overall well being and our team is dedicated to providing you and your family with the best dental care possible.
The first thing most people notice about you is your smile. Advances in cosmetic dental care have made it possible for a dentist with the right training, qualifications and expertise to completely redesign your smile.
If you are missing one or more teeth, and wish to eat your favorite foods, increase your chewing ability, and improve your appearance, speech, and self-esteem, then you are a candidate for dental implants. The doctors at West Park Dental use the latest implant technology so you can smile again with confidence. Call our office today to schedule your appointment.
Do you find yourself waking at night gasping for breath? Are you exhausted all day long because you just can't get a good night's sleep?
'Apnea' is a Greek word meaning "without breath"; people who have apnea literally stop breathing in their sleep. A cessation of breath lasting for 10 seconds in adults, or 2 and 1/2 breath cycles in a child, is the clinical definition of sleep apnea.
While I practice the full scope of general dentistry, there are some aspects that I really enjoy very much, including, for example the cosmetic side of dentistry.
At West Park Dental there are specific steps we take to create and sustain patient loyalty. After operative procedures we call the patient to follow-up and see how they are doing.