Westpark Helpful Dental Articles

Dr. Gallagher Builds Rapport with Children and Baby Boomers Alike

At West Park Dental we treat multiple generations, from small children to very elderly patients, and it is easy to relate to all these different generations because I really enjoy all these relationships. I might ask a five-year old what they would like to watch on television and that tells me a good deal about their them. We can laugh and talk about Power Rangers or about Sponge Bob to build rapport. We do not have to talk about dentistry all the time.

For older children we talk about their school curriculum and activities, and with millennials—who are adults at this point—we talk about what they do for a living and how the job is going. When our patient is a senior citizens we have an opportunity to talk about the good old days, which we are both familiar with, and we also enjoy talking about history, or jobs, or politics. No matter what a patient’s age, we are able to enjoy conversation. Building rapport this way helps patients have a comfortable experience with us.

Patients in my age category, which is the 60 plus group, came up through a difficult time in dentistry because the only treatment was to pull teeth or put in big silver fillings, Nowadays we have the opportunity to use porcelain fillings, crowns, veneers, and other features of modern dentistry. I find that these baby boomer patients are fascinated by technological advances in dentistry.

People are interested in keeping their teeth and looking younger, which motivates them to check-out what we can do here in our dental practice to suit their needs. For this reason, I believe that my own generation—baby boomers--is perhaps the most in tune with modern advances in dentistry from a patient perspective.

Dr. Michael E. Gallagher
West Park Dental
Cleveland, OH

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Posted 06/08/2019

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