Dear Dr. Gallagher.
This isn't something I would normally do, but I felt compelled to write so that I could thank you and your staff for making my initial visits to Westpark Dental so pleasant.
I really appreciate the courtesy and friendliness that I was treated with by everyone on your staff. You ALL went "above and beyond" in making me feel comfortable and fitting me into your busy schedule on such short notice – all of this for a new patient that you had never met.
I only wish I got such exceptional customer service everywhere I went.
Please, share my comments with your staff, as they deserve the praise. Also, know that you've made a client out of me for as long as I'm in the Greater Cleveland area and that I will refer anyone I know of, who is looking for dental services to your office.
God Bless you,